Refund policy

Effective Date: August 13, 2026

At James Adams Shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can review your request and assist you.

1. Returns

We generally accept eligible returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging, accessories, and included materials where applicable.
  • You must provide proof of purchase or order information.
  • The return request must be submitted within 30 days of delivery.

Certain items may not be eligible for return due to their nature, condition, or applicable laws.

2. Items That Cannot Be Returned

Returns may not be accepted for:

  • Items that have been used, damaged, or altered after delivery
  • Items missing original packaging or included accessories
  • Products damaged due to misuse or improper handling
  • Items specifically identified as non-returnable at the time of purchase

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the item and packaging when applicable

We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

5. Partial Refunds

In some circumstances, only a partial refund may be provided, such as when:

  • The returned item shows signs of use or damage not caused during shipping.
  • The item is missing parts, accessories, or original packaging.
  • The condition of the returned item has been significantly changed.

6. Return Shipping

Unless the item is defective, damaged during delivery, or incorrectly shipped by us, the customer may be responsible for the cost of returning an item.

Original shipping charges are generally non-refundable unless required otherwise by applicable law.

7. How to Request a Return

To request a return, please contact us before sending the item back.

Provide the following information:

Order Number:
Customer Name:
Email Address:
Reason for Return:
Photos or other supporting information, if applicable

Contact us at:

Email:

We will provide further instructions if your return request is eligible.

8. Return Authorization

Please do not send products back without contacting us first.

Unauthorized returns may not be processed or may cause delays in receiving your refund.

9. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange where appropriate and subject to product availability.

If the requested replacement is unavailable, we may provide another appropriate resolution.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may be processed or shipped quickly, we cannot guarantee that a cancellation request can be completed before fulfillment.

Once an order has been shipped, it may no longer be eligible for cancellation and may need to follow the applicable return process.

11. Refund Processing Time

After an approved refund is issued, the time required for the funds to appear in your account depends on your payment provider or financial institution.

James Adams Shop cannot control processing times imposed by banks or payment providers.

12. Changes to This Policy

We may update this Return and Refund Policy from time to time.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about returns or refunds, please contact us:

James Adams Shop

Website: jamesadamsshop.com

Email: support@jamesadamsshop.com